get better results
You have found the best and brightest from around the globe. You selected the right person for the right job. You’re excited to see how they will serve your patients.
As time goes by, you might realize there is more to it than an excellent selection. You have to ensure this medical professional is equipped to communicate care effectively in a new language and culture.
The good news is, this is something within your power to give them. And the investment can not only significantly improve employee retention, but it is also a drop in the bucket compared to what you’ve already invested in them. Let us partner with you to empower your medical professionals to communicate care in a way that improves patient satisfaction, compliance, and outcomes.
Care Sounds Different in different languages
Sounding caring, courteous, and professional differs from culture to culture. Even countries such as the Philippines or India, where English is a primary language, have different language patterns than American English for communicating care. If your international medical professionals haven’t been trained in critical aspects of pronunciation, you can expect care and friendliness ratings to go down.
Research shows that when a patient hears pronunciation that seems to communicate an emotional message that differs from the words being said, they will listen to the emotional message. Plus, patients are less likely to trust medical professionals who haven’t had pronunciation training. This means that your kind-hearted, highly-skilled, top doctors and nurses may be misunderstood and rated poorly, simply for a pronunciation difference. Empower your valued professionals to beat these statistics.
benefits of empowering your professionals
More confident and competent-sounding medical advice delivery
Better patient compliance resulting in improved patient outcomes
Decreased unnecessary follow-up communications and visits
Increased patient perception of care and friendliness
Improved patient satisfaction
Better patient retention and loyalty
Healthier hand-offs between caregivers within your organization
Improved colleague perceptions of friendliness and respect
Better work culture, better reviews, better ratings, better Healthcare organization